DiwaPay (Diwa Pay) Privacy Policy – How We Protect Your Data
Transparency you can trust. This page explains exactly what data Diwa Pay collects, why it is needed, and how your information stays protected — in plain, simple language.
Last updated: September 18, 2026
DiwaPay Privacy Policy – Quick Summary
Diwa Pay (DiwaPay) respects your privacy. We collect only the data needed to run a safe P2P USDT and DP Coin trading platform — nothing more. We never sell your data, never ask for your OTP or UPI PIN, and never contact you first claiming to be support. If anyone does, it is fraud — report it immediately via Diwa Pay support.
1. What Data DiwaPay Collects (And Why)
Minimum collection, maximum protection — how Diwa Pay handles your information.
| Data Type | Why It Is Needed | Who Can See It |
|---|---|---|
| Mobile Number | Account creation, OTP login verification | Only you and the platform |
| Username & Password | Secure account access (password stored encrypted) | Only you — even staff cannot read it |
| UPI ID | Sending and receiving P2P trade payments | Shared with your trade counterparty only |
| Transaction Records | Order history, dispute resolution, tax records | Platform and you |
| Payment Screenshots | Voluntary proof for appeals and disputes | Support team during a dispute only |
| Device & App Data | App performance, fraud prevention | Platform security systems only |
What We Never Collect
DiwaPay never asks for or stores your banking passwords, UPI PIN, SMS OTPs, card CVV, or full card numbers. Payments happen directly between users through UPI (Google Pay, PhonePe, Paytm) — the platform never touches your bank login.
2. How DiwaPay Uses Your Data
Every use of your data serves one goal — safe, fast Diwa Pay trading.
- Account Operation – registration, login, OTP verification
- P2P Trade Matching – connecting buyers and sellers safely
- Payment Verification – confirming UPI payments between users
- Dispute Resolution – reviewing appeals with your proof
- Fraud Prevention – detecting fake accounts and scam behaviour
- Support – answering your queries via in-app live chat
- Referral Tracking – crediting your 3% L1 + 1.5% L2 commissions correctly
3. Do We Share or Sell Your Data?
A clear, honest answer for every DiwaPay user.
No — Diwa Pay never sells your personal data. There are only three limited cases where data is shared:
- Trade Counterparty – your UPI ID and name are visible to the person you trade with, because UPI payments require it. Nothing else is shared.
- Legal Requirement – if a valid request comes from Indian law enforcement or a court.
- Service Providers – essential infrastructure (SMS/OTP delivery, hosting) under strict confidentiality.
No advertising networks. No data brokers. No spam calls — ever.
4. How DiwaPay Protects Your Data
Security measures that keep Diwa Pay users safe every day.
- HTTPS Everywhere – all website and app traffic is encrypted
- Encrypted Passwords – passwords are hashed, never stored as plain text
- OTP-Safe Login Flow – OTPs are used only inside the app, never requested by staff
- Access Controls – staff can access user data only when needed for support or disputes
- Anti-Fraud Monitoring – suspicious logins and fake accounts are blocked automatically
- Appeal & Freeze System – you can freeze any disputed trade instantly with the Appeal button
Your Role in Staying Safe
Use a strong, unique password, enable OTP verification, verify every UPI payment in your own UPI app before confirming, and never share account details in Telegram groups. Read our full Diwa Pay user safety guide for step-by-step protection tips.
5. Your Privacy Rights as a DiwaPay User
You stay in control of your Diwa Pay account and data.
- Access – view all your data anytime in the app dashboard
- Correction – update your mobile number, UPI ID, and password anytime
- Deletion – request account deletion via in-app Support; data is removed or anonymized after pending trades settle
- Objection – contact support if you believe your data is being misused
- Records – download your transaction history for tax reporting
Privacy Policy FAQs – DiwaPay Users Ask Most
The most-searched privacy questions about Diwa Pay, answered clearly.
What personal data does DiwaPay collect?
Only the minimum needed to operate the platform: mobile number, username, encrypted password, UPI ID, and transaction records. Nothing extra, nothing hidden.
Does DiwaPay ever ask for my OTP or UPI PIN?
Never. Diwa Pay staff will never ask for OTP, UPI PIN, or password on calls, Telegram, or chat. Such requests are always fraud — report via in-app Support.
How does DiwaPay protect my data?
HTTPS encryption, hashed passwords, strict staff access controls, and anti-fraud monitoring. Your banking credentials are never seen by the platform or other users.
Does DiwaPay share my data with third parties?
Only your UPI ID and name with a trade counterparty (required for UPI payments), essential service providers, or when legally required. We never sell data.
How can I delete my DiwaPay account and data?
Request deletion through in-app Help and Support. Data is removed or anonymized after pending trades settle and legal record-keeping is complete.
Does DiwaPay use cookies on this website?
Only basic, essential storage for functionality. No advertising trackers or data brokers.
Important Note
This policy applies to the official Diwa Pay website (diwapay.org.in) and the DiwaPay app. Our official domain is diwapay.org.in — fake websites can steal your data. Never share your OTP or password with anyone, and report suspicious activity through in-app Support immediately. Trade responsibly.